Queensland

At a glanceRequirements at a glance

No Mandatory Government Removalist Licence

No

Correct. Consistent with the rest of Australia, Queensland has no government-issued removalist licence.

HVNL Applies, Administered Through TMR

Yes, where heavy vehicles are used. Queensland is one of the six HVNL jurisdictions. Heavy vehicle registration is administered by the Department of Transport and Main Roads under the National Heavy Vehicle Registration Scheme, which began in Queensland on 1 July 2018 with national heavy vehicle number plates.

Consumer Complaints

Office of Fair Trading (OFT). Queensland’s own consumer protection agency handles local Australian Consumer Law (Queensland) enforcement and complaints, alongside the ACCC nationally.

OverviewOverview & Scope

Queensland is one of the six jurisdictions where the national Heavy Vehicle National Law applies, so the underlying substantive framework matches the Australia page. Vehicle registration simply runs through the Department of Transport and Main Roads under the National Heavy Vehicle Registration Scheme, using national heavy vehicle number plates since July 2018. These vehicle obligations attach to the company operating the vehicles; where a mover subcontracts transport, the carrier’s own registration covers the transport it performs. On the consumer side, the Office of Fair Trading is Queensland’s specific agency for local Australian Consumer Law enforcement and complaints.

RegistrationRegistration & Compliance Essentials

Company registration

1. Hold an ABN and register for GST once GST turnover reaches $75,000 a year, as covered on the Australia page.

Vehicles and drivers (where the mover operates its own vehicles)

2. Register heavy vehicles through TMR under the National Heavy Vehicle Registration Scheme, using national heavy vehicle plates.
3. Comply with HVNL Chain of Responsibility obligations, as covered on the Australia page (this can also apply to a mover that loads or schedules a heavy vehicle it does not operate).

Subcontracted transport

4. Where transport is subcontracted, use carriers that hold the licences required for the transport they perform.

Customer practices

5. Ensure contracts and marketing comply with the Australian Consumer Law, with complaints handled through the Office of Fair Trading.

ChecklistCompliance checklist

Company licensing

• ABN held, with GST registrationWhere applicable (GST turnover of $75,000 or more a year)Verified by DocumentRequired

Subcontracted transport

• Where transport is subcontracted, the mover uses carriers that hold the licences required for the transport they performWhere applicableVerified by AffirmationRequired

Vehicles and drivers (where the mover operates its own vehicles)

• Heavy vehicles registered through TMR under the National Heavy Vehicle Registration SchemeWhere applicable (mover operates its own heavy vehicles)Verified by DocumentRequired
• HVNL Chain of Responsibility obligations met on an ongoing basis (mass, dimension, loading, fatigue and speed), as covered on the Australia pageWhere applicable (heavy vehicles over 4.5 tonnes GVM that the mover operates, or for which it is otherwise a party in the chain, for example by loading or scheduling)Verified by AffirmationRequired

Customer practices

• Contracts and marketing comply with the Australian Consumer Law (no misleading or deceptive conduct or unfair contract terms; consumer guarantees honoured)Verified by AffirmationRequired