Oregon

At a glanceRequirements at a glance

License Required

Yes

Yes — Intrastate movers must hold an Intrastate Certificate of Authority issued by ODOT

Insurance Required

Yes

Yes — Cargo insurance required; additional bodily injury/property damage coverage required for larger vehicles

Tariff Required

Yes

Yes — Must file and operate using ODOT-approved rates in a tariff

USDOT Required

USDOT number required for interstate or heavy commercial vehicles

Annual Fee

Annual compliance fee paid to ODOT—either $100 or 0.1% of intrastate HHG gross revenue, whichever is greater

Background Checks

Required for employees who interact with customers — repeat every 3 years

Consumer Complaints

Managed by ODOT Commerce & Compliance Division – Form

OverviewOverview & Scope

Oregon regulates intrastate household goods movers through ODOT’s Commerce & Compliance Division. Moved services between locations within Oregon must be carried out by a certified carrier holding valid ODOT operating authority, meeting insurance, tariff, and background check requirements to protect consumers.

RegistrationRegistration & Compliance Essentials

Movers must:

1. Obtain a Certificate of Authority by submitting a completed application package to ODOT.
2. Submit Insurance Documentation:
   • Cargo insurance for all intrastate operations.
   • For vehicles over 26,000 lbs, also required bodily injury and property damage insurance.
3. Maintain a Filed Tariff outlining rates, accessorial charges, and valuation options, and operate strictly according to that tariff.
4. Pay Annual Compliance Fee—$100 or 0.1% of intrastate HHG gross revenue.
5. Conduct Criminal Background Checks for employees interacting with customers, initially and every three years.
6. Provide Written Estimates after in-person or virtual inspections; binding estimates are prohibited.
7. Issue Mandatory Consumer Information:
   • Distribute ODOT’s general information bulletin.
   • Have customers sign a mandatory receipt acknowledging receipt of the bulletin and tariff-based delivery terms.
8. Handle Claims Per Rules:
   • Process written loss/damage claims in writing within 30 days.
   • Resolve claims within 120 days or notify the shipper and ODOT if unresolved.
   • Keep claim records for three years.
9. Allow Payment Deferral when final charges exceed estimates by over 10%—shippers can defer that excess for 15 days, but must pay the estimate plus 10% to receive goods.

ChecklistCompliance checklist

• ODOT Intrastate Certificate of AuthorityYes
• Cargo (and if applicable, liability) InsuranceYes
• Approved Tariff Filed & FollowedRequired
• Annual Compliance Fee PaidRequired
• Employee Background ChecksRequired
• Written Estimates (post-inspection)Required
• Mandatory Info Bulletin + Signed ReceiptRequired
• Claims Acknowledged within 30 DaysRequired
• Claims Resolved or Logged within 120 DaysRequired
• Billing & Exception Procedures CompliantRequired