Oregon

At a glanceRequirements at a glance

License Required

Yes

Yes. Intrastate movers must hold an Intrastate Certificate of Authority issued by ODOT.

Insurance Required

Yes. Cargo insurance is required; additional bodily injury and property damage coverage is required for larger vehicles the mover operates.

Tariff Required

Yes. Must file and operate using ODOT-approved rates in a tariff.

USDOT Required

Where applicable. A USDOT number is required for interstate or heavy commercial vehicles.

Annual Fee

Annual compliance fee paid to ODOT: either $100 or 0.1% of intrastate HHG gross revenue, whichever is greater.

Background Checks

Required for employees who interact with customers, repeated every 3 years.

Consumer Complaints

Managed by the ODOT Commerce & Compliance Division: Form

OverviewOverview & Scope

Oregon regulates intrastate household goods movers through ODOT’s Commerce & Compliance Division. Moves between locations within Oregon must be carried out by a certified carrier holding valid ODOT operating authority, meeting insurance, tariff, and background check requirements to protect consumers.

Federal requirements are separate: a USDOT number attaches to the company operating vehicles that meet federal thresholds or run interstate. Where a mover subcontracts transport, the carrier’s own registrations cover the transport it performs.

RegistrationRegistration & Compliance Essentials

Movers must:

1. Obtain a Certificate of Authority by submitting a completed application package to ODOT.
2. Submit Insurance Documentation:
   • Cargo insurance for all intrastate operations.
   • Where the mover operates its own vehicles over 26,000 lbs, bodily injury and property damage insurance as well.
3. Maintain a Filed Tariff outlining rates, accessorial charges, and valuation options, and operate strictly according to that tariff.
4. Pay the Annual Compliance Fee: $100 or 0.1% of intrastate HHG gross revenue, whichever is greater.
5. Conduct Criminal Background Checks for employees interacting with customers, initially and every three years.
6. Provide Written Estimates after in-person or virtual inspections.
7. Issue Mandatory Consumer Information:
   • Distribute ODOT’s general information bulletin.
   • Have customers sign a mandatory receipt acknowledging receipt of the bulletin and tariff-based delivery terms.
8. Handle Claims Per Rules:
   • Acknowledge written loss or damage claims in writing within 30 days.
   • Resolve claims within 120 days or notify the shipper and ODOT if unresolved.
9. Allow Payment Deferral when final charges exceed estimates by over 10%: shippers can defer that excess for 15 days, but must pay the estimate plus 10% to receive goods.

ChecklistCompliance checklist

Company licensing

• ODOT Intrastate Certificate of Authority, with annual compliance fee paidWhere applicable (mover performs household goods moves between locations within Oregon)Verified by DocumentRequired
• Cargo insurance filed with ODOTWhere applicable (mover holds an ODOT Intrastate Certificate of Authority)Verified by DocumentRequired
• Tariff filed with ODOT, covering rates, accessorial charges and valuation optionsWhere applicable (mover holds an ODOT Intrastate Certificate of Authority)Verified by DocumentRequired
• Criminal background checks for employees who interact with customers, initially and every three yearsWhere applicable (mover holds an ODOT Intrastate Certificate of Authority)Verified by AffirmationRequired

Subcontracted transport

• Where transport is subcontracted, the mover uses carriers that hold the licences required for the transport they performWhere applicableVerified by AffirmationRequired

Vehicles and drivers (where the mover operates its own vehicles)

• Bodily injury and property damage insurance for vehicles over 26,000 lbsWhere applicable (mover operates its own vehicles over 26,000 lbs)Verified by DocumentRequired
• USDOT numberWhere applicable (mover operates its own interstate or heavy commercial vehicles)Verified by DocumentRequired

Customer practices

• Charges made strictly according to the filed tariffWhere applicable (mover holds an ODOT Intrastate Certificate of Authority)Verified by AffirmationRequired
• Written estimates given after an in-person or virtual inspectionWhere applicable (mover holds an ODOT Intrastate Certificate of Authority)Verified by AffirmationRequired
• ODOT general information bulletin distributed, with a signed customer receiptWhere applicable (mover holds an ODOT Intrastate Certificate of Authority)Verified by AffirmationRequired
• Written claims acknowledged within 30 days and resolved within 120 days, or the shipper and ODOT notified if unresolvedWhere applicable (mover holds an ODOT Intrastate Certificate of Authority)Verified by AffirmationRequired
• Payment of charges over the estimate plus 10% deferred for 15 days on requestWhere applicable (mover holds an ODOT Intrastate Certificate of Authority)Verified by AffirmationRequired