Oman

At a glanceRequirements at a glance

Vehicle Operating Card Required

Yes

Yes, where the mover operates its own vehicles. Commercial vehicles (trucks, buses, taxis) engaging in logistics and transport activities require a Vehicle Operating Card, mandatory since 1 December 2019, issued through the Naql digital platform. Where a mover subcontracts the transport, the carrier’s own Operating Cards cover the transport it performs, and the mover should use carriers that hold the licences that transport requires.

Prior Vehicle Registration Required

Yes, where the mover operates its own vehicles. The vehicle must first be registered with the Royal Oman Police’s Vehicle Registration Department before applying for the Vehicle Operating Card.

Application Channels

Applications can be submitted through the Naql digital platform, SAND offices, or Omani post offices.

Naql Platform Integration

Naql is integrated with the Royal Oman Police’s Vehicle Registration System and the Ministry of Commerce and Industry’s “Invest Easy” business registration system, for swift cross-verification.

Special/Exceptional Load Permits

Yes, where applicable. Separate permits are required for transporting heavy or non-standard cargo requiring additional approvals, submitted via Naql with details of the cargo, route, and vehicle.

Consumer Protection

Yes. The Consumer Protection Law (Royal Decree 66/2014) is Oman’s consumer protection statute, administered by the Consumer Protection Authority (CPA), an independent body with its own investigation and enforcement teams.

Consumer Complaint Resources (For Movers Not Vetted as ITMs)

Yes, active and free. Consumers can file complaints via the CPA hotline (1222), the CPA mobile app, the CPA website, or in person at a CPA office (Muscat has multiple offices; other governorates have at least one). The CPA investigates, inspects businesses, and can order refunds or replacements, or impose administrative penalties directly, generally attempting mediation first. Penalties for violations can reach OMR 50,000, alongside temporary closure or licence revocation for serious or repeat offenses. The CPA reported handling 16,915 complaints nationwide in the first half of 2025 alone.

Industry Association

None found. No dedicated Omani moving-industry trade association was identified in this research.

OverviewOverview & Scope

Oman regulates commercial goods vehicles through MTCIT’s Naql platform, requiring a Vehicle Operating Card issued after prior Royal Oman Police vehicle registration, with the platform integrated across multiple government systems for efficient verification. Separate permits apply for heavy or non-standard loads. These vehicle requirements attach to the company operating the vehicles; where a mover subcontracts transport, the carrier’s own cards and permits cover the transport it performs, and the mover should use carriers that hold them. On the consumer side, the Consumer Protection Authority is an active, independent body with investigative and enforcement powers, a free hotline, and a recently reported volume of handled complaints. There is no dedicated Omani moving-industry trade association.

RegistrationRegistration & Compliance Essentials

Vehicles and drivers (where the mover operates its own vehicles)

1. Register commercial vehicles with the Royal Oman Police.
2. Obtain a Vehicle Operating Card from MTCIT via the Naql platform.
3. Obtain special or exceptional load permits for heavy or non-standard cargo, where applicable.

Subcontracted transport

4. Where transport is subcontracted, use carriers that hold the licences required for the transport they perform.

Customer practices

5. Ensure consumer-facing practices comply with the Consumer Protection Law.

ChecklistCompliance checklist

Vehicles and drivers (where the mover operates its own vehicles)

• Each vehicle registered with the Royal Oman PoliceWhere applicable (mover operates its own vehicles)Verified by DocumentRequired
• Vehicle Operating Card held from MTCIT (via Naql) for each commercial vehicleWhere applicable (mover operates its own vehicles)Verified by DocumentRequired
• Special or exceptional load permit obtained via Naql for heavy or non-standard cargoWhere applicable (mover operates its own vehicles carrying such cargo)Verified by DocumentRequired

Subcontracted transport

• Where transport is subcontracted, the mover uses carriers that hold the licences required for the transport they performWhere applicableVerified by AffirmationRequired

Customer practices

• Consumer-facing practices comply with the Consumer Protection Law (Royal Decree 66/2014)Verified by AffirmationRequired