Jordan

At a glanceRequirements at a glance

Road Carrier Licence Required

Yes

Yes, for the company operating the trucks. The Road Transport of Goods Law prohibits carrying goods by road in Jordan, or acting as a freight intermediary (a company that contracts with carriers in its own name on behalf of a shipper), without a licence. Licensing powers under that law now sit with the Land Transport Regulatory Commission (LTRC). LTRC conditions for a road carrier licence include a registered company with minimum capital (at least JOD 50,000 at the entry level), an office and vehicle yard, a Jordanian technical manager, a minimum fleet of owned or financially leased trucks, and an unconditional bank guarantee in favor of the LTRC (at least JOD 10,000 at the entry level). Higher licence classes require more capital, trucks, and a larger guarantee. The licence is renewed annually. No separate licence category for household removals was identified.

Jordanian Ownership Conditions

Yes. Under the Investment Environment Regulation No. 7 of 2023, non-Jordanians may hold less than 50% of a business providing road freight transport, freight transport agency, or freight broker services. The LTRC’s published procedures also state that an applicant for preliminary approval as a goods carrier or freight broker must be Jordanian, with a foreign partner in a brokerage company limited to 50%. The Council of Ministers may allow exceptions in some cases.

Vehicle Registration and Driver Licensing Required

Yes, where the mover operates its own vehicles. Under the Traffic Law No. 49 of 2008, every vehicle must be registered and licensed before it is used, and may be used only for the purpose for which it is registered. Every driver must hold a valid driving licence in the category that covers the vehicle. Licence categories are set by the Driver Licensing Regulation. Goods vehicles must also be listed with the LTRC as part of the carrier’s licensed fleet.

Compulsory Motor Insurance Required

Yes, where the mover operates its own vehicles. A vehicle cannot be registered or have its licence renewed without a compulsory insurance policy covering civil liability to third parties, under the Traffic Law and the Compulsory Motor Insurance Regulation No. 12 of 2010. This covers death, injury, and damage to third parties’ property. It expressly does not cover damage to goods carried for payment, so customers should ask what protection, if any, the mover offers for their goods.

Carrier Liability Insurance

Not confirmed. Available texts of the Road Transport of Goods Law indicate that a carrier licence cannot be issued or renewed unless the carrier holds an insurance policy covering its civil liability arising from the transport contract. Confirm the current requirement and minimum cover with the LTRC.

Carrier Liability Rules

Set by the Road Transport of Goods Law, with general rules on carriage in the Commercial Law. Available texts of the Road Transport of Goods Law indicate that the carrier is responsible for the goods from receipt until delivery, and remains responsible even if it subcontracts the work. It can avoid liability only by proving force majeure, an inherent defect in the goods, or fault of the shipper or consignee. Contract terms that exempt the carrier from liability or limit it are void. Where no value is stated in the transport document, compensation is based on the goods’ actual value at the destination. Damage noticed after delivery must be recorded on the transport document or notified in writing within five days, and claims lapse after one year.

Consumer Protection

Yes. The Consumer Protection Law No. 7 of 2017 applies to services as well as goods. It gives consumers the right to clear and accurate information, proof of purchase, and timely performance, and voids any agreement that waives consumer rights or limits a provider’s liability. It is administered by the Consumer Protection Directorate of the Ministry of Industry, Trade and Supply.

Consumer Complaint Resources (For Movers Not Vetted as ITMs)

Yes. The Consumer Protection Directorate accepts complaints in person at the Ministry or its governorate directorates, through the government “Bikhidmatkum” (At Your Service) online platform, and through the Directorate’s WhatsApp number. It first seeks an amicable settlement with the business, then holds settlement sessions with both parties, and can issue a notice requiring correction and refer an uncorrected violation to court. Consumer protection associations recognized under the law may also receive complaints and mediate where both sides agree. Consumers may also go to court for compensation.

Industry Association

None found. No dedicated Jordanian household-moving trade association was identified in this research.

OverviewOverview & Scope

Jordan regulates road freight at the company level. Any business that carries goods by road for hire needs a carrier licence from the Land Transport Regulatory Commission, which took over these licensing powers from the Ministry of Transport. The licence comes with financial and organizational conditions: minimum registered capital, a bank guarantee, an office and yard, a Jordanian technical manager, and a minimum fleet. A company that contracts with carriers in its own name, rather than operating trucks, needs a separate freight intermediary licence. The carrier licence attaches to whichever company operates the trucks. A mover that uses its own trucks needs it directly. Where a mover subcontracts the trucking, the carrier’s own licence covers the transport it performs, and the mover should use carriers that hold the licences that transport requires; the law still keeps the contracting carrier responsible for the whole move. Ownership is a real condition: non-Jordanians may hold less than 50% of a road freight business. Liability for the goods follows the Road Transport of Goods Law, which voids clauses that exclude or limit the carrier’s liability, and consumer complaints go to the Ministry of Industry, Trade and Supply.

RegistrationRegistration & Compliance Essentials

Company licensing

1. Register the business with the Ministry of Industry, Trade and Supply as a company or in the commercial register, with the transport activity stated, and hold a municipal trade licence for the premises.
2. Confirm that non-Jordanian ownership is below 50%, as the Investment Environment Regulation requires for road freight, freight transport agency and freight broker businesses, unless an exception has been granted.
3. Where the mover operates its own trucks to carry clients’ goods, obtain an LTRC road carrier licence, meeting the capital, guarantee, premises, technical manager, and fleet conditions for its class, renewing it annually and keeping the bank guarantee in force.
4. Where the mover contracts with other carriers in its own name on its clients’ behalf, obtain an LTRC freight intermediary licence and renew it before expiry.

Subcontracted transport

5. Where transport is subcontracted, use carriers that hold the licences required for the transport they perform.

Vehicles and drivers (where the mover operates its own vehicles)

6. Register and license every truck and keep compulsory motor insurance in force for each one.
7. Ensure every driver holds the correct driving licence category for the vehicle.

Customer practices

8. Make sure contract terms do not waive consumer rights or exclude or limit liability in ways the Consumer Protection Law and the Road Transport of Goods Law make void.
9. Ensure consumer-facing practices comply with the Consumer Protection Law No. 7 of 2017.

ChecklistCompliance checklist

Company licensing

• Business registered with the Ministry of Industry, Trade and Supply (company register or commercial register), with the transport activity statedVerified by DocumentRequired
• Municipal trade (trade practice) licence held for the premisesVerified by DocumentRequired
• Non-Jordanian ownership below 50%, or Council of Ministers exception grantedWhere applicable (mover provides road freight, freight transport agency or freight broker services)Verified by DocumentRequired
• Current LTRC road carrier licenceWhere applicable (mover operates its own trucks)Verified by DocumentRequired
• LTRC bank guarantee in forceWhere applicable (mover holds an LTRC road carrier licence)Verified by DocumentRequired
• Current LTRC freight intermediary licenceWhere applicable (mover contracts with carriers in its own name on its clients' behalf)Verified by DocumentRequired

Subcontracted transport

• Where transport is subcontracted, the mover uses carriers that hold the licences required for the transport they performWhere applicableVerified by AffirmationRequired

Vehicles and drivers (where the mover operates its own vehicles)

• Every truck registered and licensed under the Traffic LawWhere applicable (mover operates its own vehicles)Verified by DocumentRequired
• Compulsory motor insurance in force for every truckWhere applicable (mover operates its own vehicles)Verified by DocumentRequired
• Every driver holds the correct driving licence category for the vehicleWhere applicable (mover operates its own vehicles)Verified by DocumentRequired

Customer practices

• Contract terms do not waive consumer rights or exclude or limit liability in ways the Consumer Protection Law and the Road Transport of Goods Law make voidVerified by AffirmationRequired
• Contracts and practices comply with the Consumer Protection Law No. 7 of 2017Verified by AffirmationRequired