The IAMTrusted Consumer Portal launches January 4, 2027
Translating your credentials into consumer confidence.
On January 4, 2027, iamtrusted.org opens to the public. Consumers and corporate, government, and NGO relocation buyers will have a single place to find moving companies whose compliance, licensing, and insurance have been verified by IAM, and who have committed to the IAM Code of Ethics and a formal process for resolving issues.
A trusted place to verify a mover
The IAMTrusted Consumer Portal is IAM's first consumer-facing service. Its purpose is reputation, not lead generation. It gives the people who hire movers objective, well-researched information on how to tell professional moving companies apart, and a simple way to confirm who has done the work to prove it.
Every company listed in the portal is an IAMTrusted Mover (ITM). That status rests on two commitments:
- 1
Verified qualifications
IAM has documented the company's operating licenses, insurance, and compliance for the scope of service it offers and the jurisdictions where it operates.
- 2
Accountability
The company has agreed to follow the IAM Code of Ethics, the IAMTrusted Mover Agreement, and the IAMTrusted Consumer Issue Support System.
Alongside the verification tool, the portal offers country-by-country Licensing & Compliance guides, information on different move types, and planning resources written for consumers.
Phase I is built around one question: "Is this mover IAMTrusted?"
At launch, the portal's main feature is Verify Your Mover. Rather than asking consumers to browse a directory, it lets anyone confirm the status of a company they are already considering.
Enter a company name
A consumer types in the name of the mover that gave them a proposal or estimate.
See the verified listing
If the company is an ITM that has completed its compliance checklist, its listing shows what IAM verified: operating licenses, insurance coverage, scope of service, and its commitment to the IAM Code of Ethics and the IAMTrusted Consumer Issue Support System.
Or see that there is no match
If the company is not listed, the portal says so plainly. Only then does it offer the option to search for IAMTrusted Movers by location.
Why start here? Phase I puts the portal where buying decisions are already being made. The company bringing the portal into the conversation is the ITM, in its own proposal, at the moment a customer is comparing options. Consumer awareness grows from there, one verified proposal at a time.
Your listing URL is a sales tool
Every ITM listing has its own web address. Placing that link in your proposals lets a prospective customer confirm your credentials in one click, from a source that is independent of you.
How to find and use it:
- Go to iamtrusted.org and enter your company name in Verify Your Mover.
- Open your listing and check that every detail is correct. If anything needs updating, update your company profile in IAMX or contact trusted@iamovers.org.
- Copy the web address from your browser's address bar.
- Add the link to your proposals and estimates, quote cover letters, RFP responses, email signature, and website.
Independently Verified. Fully Accountable.
Choosing a mover means trusting a company with your belongings, your schedule, and often your family's transition to a new home. We believe that trust should be earned and verifiable, which is why we hold IAMTrusted Mover status, a designation conferred by the International Association of Movers (IAM).
To earn this status, our licensing, compliance, and insurance credentials were validated by IAM for the specific services we provide and the geographic areas where we operate. The credentials behind your move have been verified by an independent third party, not simply stated by us.
IAMTrusted status also means we are bound by the IAMTrusted Consumer Issue Support System. In the unlikely event that something does not go as planned, you have access to a fair, independent process to help resolve the matter.
You don't need to take our word for any of this. You can confirm our IAMTrusted status at any time here: [your listing URL]
IAMTrusted Movers: review the site, then complete your compliance checklist
You are invited to explore iamtrusted.org before it opens to the public. Please keep in mind that the portal is in Phase I development and we are still fine-tuning. Some features may not be fully developed yet, and your feedback is welcome at trusted@iamovers.org.
As you explore, please note one important change.
To appear in the portal, ITMs must now validate their operating licenses, insurance, and affirmations. Your listing is the public face of your IAMTrusted status, so what it shows must be documented.
You will find the IAMTrusted Consumer Portal compliance checklist in your company profile in IAMX. That is where you upload your documents, check your affirmations, and see which items are complete. The review is based on IAMX Validation, the framework that underlies IAMTrusted compliance. Parent companies and branches that hold IAMTrusted Mover status each complete their own checklist.
What you will be asked to provide, for each scope of service you offer (local, long distance, and international) and each jurisdiction where you operate:
Operating licenses and registrations
The licenses, permits, and registrations your government authorities require for the moves you perform. Requirements differ by country, state, and province; the portal's Licensing & Compliance pages summarize many of them.
Insurance
Evidence of the coverage required for your operations, such as cargo or goods-in-transit liability, public liability, and workers' compensation, as applicable to your scope and jurisdictions.
Affirmations
Statements confirming that you hold the licenses, permits, registrations, and insurance required by applicable law for each scope of service, and that you agree to follow the IAM Code of Ethics, the IAMTrusted Mover Agreement, and the IAMTrusted Consumer Issue Support System.
And for your company as a whole:
An IAMTrusted Admin
Nominate at least one person to serve as your IAMTrusted Admin. All communication about portal requirements, including renewal reminders, consumer inquiries sent through your listing's Contact form, and any matter raised through the IAMTrusted Consumer Issue Support System, is sent to this person, so choose someone who can respond promptly. We strongly encourage you to nominate one or more backup Admins so nothing is missed when your primary Admin is away. Your Company Admin can nominate IAMTrusted Admins in your company's contact profiles in IAMX.
Your listing goes live when your checklist is complete and at least one IAMTrusted Admin has been nominated. There is no deadline, but ITMs that have not completed these steps will not appear in the portal. If a prospective customer searches for your company before then, the portal will show that no IAMTrusted Mover matches that name. Your company continues to appear in IAMX as it does today. To be listed when the portal opens on January 4, 2027, we encourage you to complete your checklist and nominate your Admin now.
There is no additional fee to appear in the portal. It is part of the service you receive as an IAMTrusted Mover.
IAM Members: become an IAMTrusted Mover
When the portal opens, consumers and relocation buyers will be able to check whether the company they are considering is IAMTrusted. Only IAMTrusted Movers that have validated their compliance will be listed.
Becoming an ITM lets you show prospective customers, in a way they can check for themselves, that your licensing, insurance, and professional commitments have been verified by IAM for the services you provide and the places you operate.
How the process works:
- 1Contact us
Email trusted@iamovers.org and tell us you would like to get started.
- 2Work with our team
An IAM team member will contact you and guide you through each step.
- 3Document your compliance in IAMX
In your company profile, upload your operating licenses, registrations, and insurance for each scope of service and jurisdiction, and complete your affirmations, including your commitment to the IAM Code of Ethics, the IAMTrusted Mover Agreement, and the IAMTrusted Consumer Issue Support System. Your Company Admin will also nominate at least one IAMTrusted Admin in your company's contact profiles: the person who receives all communication about portal requirements, consumer inquiries, and consumer issues.
- 4IAM reviews and confirms
Once your status is confirmed, your checklist is complete, and your IAMTrusted Admin is in place, your listing appears in the portal and you can begin using your listing URL in proposals.
Accountability that customers can count on
Most moves go smoothly. In the unlikely event that something goes wrong, every customer of an ITM has access to the IAMTrusted Consumer Issue Support System (CISS). It is a formal, independent process backed by IAMTrusted, not a complaint form, and it is designed to help the customer and the mover reach a fair resolution.
If the parties cannot reach an acceptable agreement, all forms of alternate resolution remain open to them, including the FMCSA-required arbitration program for interstate moves in the United States.
Key dates
Now
ITMs can review iamtrusted.org and complete their compliance checklist in IAMX. IAM Members can email trusted@iamovers.org to begin the process.
January 4, 2027
iamtrusted.org opens to the public with Verify Your Mover. ITMs with a completed checklist and a nominated IAMTrusted Admin are listed.
After launch
Listings are added as each ITM completes its checklist, and credentials are kept current as they renew.
Frequently asked questions
Is IAMTrusted a certification?
No. IAMTrusted Mover is a designation, or status, conferred by IAM after it verifies a company's compliance for its scope of service and jurisdictions. Please describe it that way in your own materials.
What do "scope of service" and "jurisdiction" mean here?
Scope of service is the type of move you perform: local, long distance, or international. A jurisdiction is a country, state, province, or other area whose rules apply to your moves. Licensing and insurance requirements often differ by both, so IAM verifies each combination you offer.
Is there a deadline to complete the checklist?
No. Your listing appears in the portal as soon as your checklist is complete and at least one IAMTrusted Admin has been nominated. Until then, your company will not appear in the portal, though it continues to appear in IAMX.
Is there a fee to appear in the portal?
No. There is no additional fee. Appearing in the portal is part of the service IAMTrusted Movers receive.
Does the portal send me leads?
The portal is not a lead service, and it does not sell or distribute leads. Each listing does include a Contact form that consumers can use to send you an inquiry. Inquiries go directly to your IAMTrusted Admin, and there is no fee for them. The main value to ITMs is the credibility of being verifiable.
Will the portal rank or recommend movers?
No. The portal does not rank, rate, or recommend individual ITMs. It shows what IAM has verified.
I'm already an ITM. Why do I need to do more?
Your listing tells the public that IAM has verified your licensing and insurance for the services you offer. To make that statement accurately, IAM must have current documentation and affirmations on file. Completing the checklist keeps your listing, and the IAMTrusted name, credible.
What is an IAMTrusted Admin, and why is one required?
The IAMTrusted Admin is the person at your company who receives all communication about your portal listing: compliance requirements, renewal reminders, consumer inquiries sent through your listing's Contact form, and any matter raised through the IAMTrusted Consumer Issue Support System. Your Company Admin nominates IAMTrusted Admins in your company's contact profiles in IAMX. Prompt responses protect both your customers and your listing, so at least one Admin must be nominated before your listing can go live. We recommend nominating one or more backups as well.
Do branches complete their own checklist?
Yes. Any company that holds IAMTrusted Mover status, whether a parent company or a branch, qualifies to complete the compliance process and appear in the portal.
How do I keep my listing current?
Validation is ongoing. Each license, registration, and insurance policy in your checklist carries an expiration date, and you will need to upload the renewed document when it expires. Items that do not expire, such as affirmation statements, are renewed once a year at the beginning of each calendar year.
What if something on my listing is wrong?
Update your company profile in IAMX, or contact trusted@iamovers.org.
Can consumers search for movers by location?
Yes, but it is not featured. A Find Movers by Location option appears in the footer menu, and it is also offered when a name search finds no match. In Phase I, the focus is Verify Your Mover.
Questions?
Contact the IAMTrusted team at trusted@iamovers.org, or book a step-by-step walkthrough with the IAM Mobility Exchange team.