Uganda

At a glanceRequirements at a glance

Class ‘G’ Licence Required

Yes

Yes, where the mover operates its own goods vehicles. Goods Operators Vehicles (trucks and other goods-carrying vehicles) require a Class ‘G’ Licence from the Transport Licensing Board under the Traffic and Road Safety Act, Cap 361. Where a mover subcontracts the transport, the carrier’s own licence covers the transport it performs, and the mover uses carriers that hold it.

Application Documents

For a Class ‘G’ Licence. Registered companies must submit a Certificate of Incorporation and Memorandum and Articles of Association to the Board for record purposes, alongside vehicle registration, roadworthiness certification, and proof of insurance (a Third Party Insurance Certificate).

Application Processing

Handled in practice through URA. Applications and licence fee payments are processed through Uganda Revenue Authority branch offices or the URA web portal, with licences typically issued within 2 working days of payment where documentation is in order.

Business Registration Required Separately

Yes. General company or business name registration is completed through the Uganda Registration Services Bureau (URSB), separate from TLB/URA transport licensing.

Enforcement

Graduated penalties. Failing to comply with operator’s licence conditions, resulting in licence revocation by the Board, is an offence carrying a fine of between 10 and 50 currency points on conviction.

Consumer Protection

Incomplete. Uganda enacted a Competition Act in 2024 (assented to by the President on 28 February 2024), but a dedicated Consumer Protection Act does not yet exist; as of mid-2026, the Ministry of Trade, Industry and Cooperatives was still working on a Consumer Protection Bill. Legal commentary describes Uganda’s current consumer protection landscape as fragmented, with a disconnect between existing legal provisions and their practical application.

Consumer Complaint Resources (For Movers Not Vetted as ITMs)

Limited, given the legal gap. The Uganda Consumers’ Protection Association (UCPA) is an independent, non-governmental consumer advocacy organization with active contact channels (phone and email), though it is not a government enforcement body with the powers found in countries with a dedicated consumer protection law. Sector-specific consumer guidelines exist in some regulated industries (for example, the Bank of Uganda’s Financial Consumer Protection Guidelines for financial institutions), but none currently apply specifically to moving services.

Industry Association

None dedicated. No dedicated Ugandan moving-industry trade association was identified in this research.

OverviewOverview & Scope

Uganda licenses goods vehicles nationally through the Transport Licensing Board’s Class ‘G’ Licence, with the practical application process running through URA and separate business registration through URSB. The Class ‘G’ Licence attaches to the operator of the goods vehicles; where a mover subcontracts the transport, the carrier’s own licence covers the transport it performs. Enforcement includes graduated financial penalties for licence violations. On the consumer side, this page reflects an incomplete legal landscape: Uganda has a Competition Act (2024) but not yet a dedicated Consumer Protection Act, which remains under legislative development. Independent legal commentary describes the current framework as fragmented. The most relevant resource available to a consumer today is the independent Uganda Consumers’ Protection Association, rather than a government enforcement body. There is no dedicated Ugandan moving-industry trade association.

RegistrationRegistration & Compliance Essentials

Company licensing

1. Register the business through URSB.
2. Obtain a Class ‘G’ Licence from the Transport Licensing Board, applying through URA, if the mover operates its own goods vehicles.
3. Comply with licence conditions on an ongoing basis, given the graduated fine structure for violations resulting in revocation.

Subcontracted transport

4. Where transport is subcontracted, use carriers that hold the licences required for the transport they perform.

Vehicles (where the mover operates its own vehicles)

5. Maintain current vehicle registration, roadworthiness certification, and Third Party Insurance.

ChecklistCompliance checklist

Company licensing

• URSB business or company registration heldVerified by DocumentRequired
• Class ‘G’ Licence held from the Transport Licensing BoardWhere applicable (mover operates its own goods vehicles)Verified by DocumentRequired
• Class ‘G’ Licence conditions complied with on an ongoing basisWhere applicable (mover holds a Class 'G' Licence)Verified by AffirmationRequired

Subcontracted transport

• Where transport is subcontracted, the mover uses carriers that hold the licences required for the transport they performWhere applicableVerified by AffirmationRequired

Vehicles and drivers (where the mover operates its own vehicles)

• Vehicle registration current for each goods vehicleWhere applicable (mover operates its own vehicles)Verified by DocumentRequired
• Roadworthiness certificate current for each goods vehicleWhere applicable (mover operates its own vehicles)Verified by DocumentRequired
• Third Party Insurance Certificate in force for each goods vehicleWhere applicable (mover operates its own vehicles)Verified by DocumentRequired