Regulatory & compliance · Intrastate household goods

Hawaii

State license required

Regulated byHawaii Public Utilities Commission (PUC) — Motor Carrier Services Division

At a glanceRequirements at a glance

License Required
Yes
Yes — Intrastate movers must obtain PUC certification (“PUC #”) to operate legally
Insurance Required
Yes
Yes — High minimum liability and cargo coverage mandated by Hawaii rules
Tariff or Written Estimate
Yes
Yes — Movers must provide written estimates containing full detail before transporting household goods
Complaint Contact
PUC Motor Carrier Services (contact info available via PUC site) Online Form

OverviewOverview & Scope

Hawaii requires any for-hire intrastate household goods mover to hold a Public Utilities Commission motor carrier certification (PUC #) prior to operation. The PUC regulates their certification, filings, and oversight of moving operations in Hawaii.

RegistrationRegistration & Insurance Requirements

  • PUC Motor Carrier Certification is mandatory for operation.
  • Insurance must meet minimums as established under Hawaii Administrative Rules:
    • Liability coverage for property carriers:
      • Bodily injury/death per person: $250,000
      • Bodily injury/death per accident: $750,000
      • Property damage per accident: $250,000
    • Cargo coverage must protect against loss or damage up to $1,500 per vehicle or $3,000 aggregate
  • Such insurance or surety bonds must be properly filed with the PUC and cannot be contractually limited in liability by movers

EstimatesEstimates & Consumer Protections

  • Movers must provide a written estimate to the shipper before beginning a move. This estimate must include:
    • All applicable rates and charges
    • Estimated time of service
    • Approximate shipment weight
    • General description of items
    • Declared valuation information, with a clear statement that additional insurance may be needed beyond the declared value
  • The written estimate must be attached to the bill of lading or invoice

ChecklistCompliance checklist

  • PUC Motor Carrier CertificationRequired
  • Liability Insurance (Hawaii minimums)Required
  • Cargo Coverage ($1,500 per vehicle)Required
  • Written Estimate & Bill of LadingRequired